Pets Located - Automatically and proactively reuniting you with your pet 24/7

Your Privacy

Under the EU GDPR (General Data Protection Regulation) 2018, 25th May 2018 you have certain rights as to how we use and store your data. More information can be found at https://www.eugdpr.org .

The information we collect in the process of you creating your Pets Located posting will be used to process your order and to provide you with the best possible service. The information you enter will be held on your computer until you close your web browser, or select to clear the information when you have placed your order.

Your personal e-mail address and other contact details will not be passed on to any third party unless we are legally required to do so. If you have registered a pet you have found, customers believing it is their missing pet will only be able to contact you via this website.

If you have registered as an organisation (i.e. a vet or animal welfare centre) we may, in appropriate circumstances, direct members of the public to your general, publicly available, contact details.

The type of information we will collect about you includes:

  • your name
  • phone number
  • email address
  • IP address that you have logged in from

We may send you occasional e-mails relating to the PetsLocated.com Ltd service, as well as missing pet alerts, and marketing related emails which you are able to unsubscribe from.

Payments are processed securely by WorldPay and we do not have any access to your payment card details.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your computer. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Disabling the use of cookies, will, however, prevent you from logging in to your account.

We may also use technology to monitor how users navigate around the website and to see which pages are visited regularly. This also enables us to monitor where users have problems with the website and help us to improve the usability of the site. No personal data is collected through this software.

If you have any questions or comments about this privacy policy, please contact us and we will respond promptly.

Losers / Pet Owners – Data retention and storage

We retain and store your personal data for a period of 24 months from the last activity on your account, or from the end of your subscription period, whichever is the later.  Any personal information given will not be shared with any 3rd party organisations excepting a formal Data Protection Request from the Police or law enforcement agencies in conjunction with a criminal investigation.

At the end of the 24 month period all personal details will be de-personalised and all personal information deleted.  Pet details will be de-activated at the end of the paid subscription period but may be retained for statistical and reporting purposes.

Account Deletion for Losers / Pet Owners

Should you wish to completely delete your account during your paid subscription period you will lose the remainder of the subscription for the period you have paid for and no refunds will be offered (Please see our Terms and Conditions).  Your account will be de-activated and personal details removed. No re-activation, renewal or editing of your details will be possible.  Should you wish to re-list your pet then you will need to create a new account, add your pet details and pay for your preferred subscription period again. 

If you have a period of subscription remaining we suggest that instead of deleting your account you deactivate your pet listing but retain your account until the end of your paid subscription period (please see the FAQs page for help). This will enable you to either re-activate the original listing should you need to, or use the listing for a different pet within the remaining paid subscription period.

Finders – Data retention and storage

We retain and store your personal data for a period of 24 months from the last activity on your account. Any personal information given will not be shared with any 3rd party organisations excepting a formal Data Protection Request from the Police or law enforcement agencies in conjunction with a criminal investigation.

At the end of the 24 month period all personal details will be de-personalised and all personal information deleted.  Pet details may be retained for statistical and reporting purposes.

Account Deletion for Finders

If you would like us to remove your account at any time, please deactivate any Found Pet listings you may have on the site (please see the FAQs page for help) and then contact us and we will do this for you in a timely manner.

Saving passwords to your own devices

In line with the General Data Protection Regulations 2018 (GDPR) we want to ensure your safety and security whilst using our site.  We store your account password in a one-way, highly encrypted format. We do not have access to your password. We do not recommend saving passwords to your desktop or mobile devices.

Payment Card details

Payments for lost pet subscriptions are taken using WorldPay's highly secure payment gateway. We have no access to your payment card details at any time.

Subscriptions will not be renewed automatically by us. You will be sent an email to the registered email address offering you the chance to renew your subscription should you wish to.

Unique Messaging Name

Your Messaging Name will be visible to any party with whom you may communicate through our Secure Messaging Service.  This identifier will enable you, the user, to remain anonymous and will ensure that no personal details are shared with any other party unless you expressly choose to include your personal details in any messages with another party.

Consider that this identifier, if also used elsewhere, could potentially be 'googled' and, if linked elsewhere on the internet to available information, may be able to be used to identify you.  For this reason, we recommend using a Messaging Name that is not in use elsewhere on any internet, social media or other platforms, be they real or virtual.

Data Subject Access Requests

A data subject may make a Subject Access Request (SAR) at any time to find out more about the personal data which PetsLocated.com holds about them. The Company will normally respond to SARS within one month of receipt of the request. This can be extended in the case of complex and numerous requests and, in such cases, the data subject shall be informed of the need for the extension.

All Subject Access Requests must be forwarded to The Data Protection Officer, PetsLocated.com Ltd, c/o Redhill Chambers, High Street, Redhill, Surrey, RH1 1RJ or via email to GDPR@petslocated.com. Please provide a reply address or email address to which we can respond accordingly.

PetsLocated.com does not charge a fee for handling of normal SARS. PetsLocated.com reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject and for requests that are manifestly unfounded, or excessive, particularly where such request are repetitive.

Withdrawing Consent for Storage of Personal Details

You have the right under General Data Protection Regulations 2018 to withdraw consent to the processing and storage of your personal details. You can withdraw consent by contacting Data Protection Office, PetsLocated.com Ltd, c/o Redhill Chambers, High Street, Redhill, Surrey, RH1 1RJ or via email to GDPR@petslocated.com clearly stating I WITHDRAW MY CONSENT. Please provide a reply address or email to which we can confirm deletion of your details.

Privacy Policy

Your privacy is of the utmost importance to us. We will only use the personal information that we collect about you lawfully (in accordance with the GDPR General Data Protection Regulations 2018). We are fully registered with the Data Protection Registrar in England, Registration Number (Z3159369).

Our Data Protection Officer can be contacted by writing to PetsLocated.com Ltd, c/o Redhill Chambers, High Street, Redhill, Surrey, RH1 1RJ 6PQ or via email at GDPR@petslocated.com

Use of Cookies on PetsLocated.com

Cookies are used on this website in the following ways:

  • To register how you found this website if you entered via a link from another website
  • To check your logged-in status so we can authenticate you when using the My Account area
  • By ticking the 'Keep me logged in...' box above your computer will store a cookie so that you do not need to enter your login details each time you visit this website. If you choose not to tick the box above, you will be logged out after approximately 30 minutes of inactivity on this website. You should not tick the box if you are using a shared or publicly available computer.

For more information on cookies, please visit Wikipedia

Changes to this Privacy Policy

This Privacy Policy and our Terms and Conditions are subject to change at any time, without prior notice. By continuing to use this website you are agreeing to the Terms and Conditions and Privacy Policy in their current format.

This website was tested for security flaws by independent researchers using openbugbounty.org in November 2020 and found to be clear of all security issues.